ServiceNow Platform Ops Engineer

Role: ServiceNow Platform Ops Engineer

Remote Role

JD:

Key ResponsibilitiesPlatform Administration & Operations

• Administer and maintain ServiceNow production and non-production environments.
• Monitor overall platform health, performance, stability, and operational readiness.
• Manage platform configurations, system properties, plugins, integrations , and platform features.
• Conduct platform health assessments and coordinate remediation activities.
• Ensure platform adherence to security , compliance , and governance standards.
• Support platform maintenance activities, patches, hotfixes, and security updates.

Environment Management

• Coordinate instance cloning activities across development, QA , test, and production environments.
• Maintain environment consistency and ensure proper alignment between production and non-production instances.
• Manage upgrade preparation activities, environment validation, and post-upgrade stabilization.
• Support developer access requests, administrative permissions, and environment provisioning.

Operational Support & Incident Management

• Serve as a primary point of contact for ServiceNow platform operational support.
• Lead weekly operational reviews with ServiceNow support teams and internal stakeholders.
• Review incidents , cases, problem records , change requests , and platform advisories.
• Escalate critical issues and coordinate resolution with ServiceNow support, engineering teams, and vendors.
• Track platform defects, PRBs , support cases, and remediation plans through closure.
• Participate in governance , change review , and architecture discussions impacting the platform.

Desired Skills & Experience

• ServiceNow System Administration and Platform Operations
• ITSM , HRSD , CSM , Employee Center , Service Catalog , Virtual Agent , and Flow Designer
• Platform Upgrade and Release Management
• Incident , Problem , Change , and Knowledge Management
• Instance Cloning and Environment Management
• ServiceNow Integrations and Plugin Administration
• Operational Support and Vendor Management
• Performance Monitoring and Platform Governance
• Strong troubleshooting, communication, and stakeholder management skills