ServiceNow Platform Support Developer

Key Responsibilities

• Develop, configure, and support ServiceNow applications and modules.
• Configure and maintain Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, and Catalog Items.
• Troubleshoot and resolve ServiceNow platform incidents, issues, and defects.
• Perform root cause analysis and implement permanent solutions.
• Support ServiceNow upgrades, patching, and platform maintenance activities.
• Develop and maintain integrations using REST, SOAP, IntegrationHub, and APIs.
• Create and maintain technical documentation and support materials.
• Participate in code reviews and follow ServiceNow development and coding best practices.
• Support production deployments, releases, and change implementation activities.
• Collaborate with business stakeholders, platform administrators, architects, and support teams to deliver platform enhancements.

Required Skills

• Strong ServiceNow platform development experience.
• Strong knowledge of JavaScript, Glide API, and Script Includes.
• Hands-on experience with Flow Designer and IntegrationHub.
• Experience with Service Catalog and Request Management.
• Knowledge of Incident, Change, and Problem Management.
• Knowledge of Configuration Management Database (CMDB).
• Experience developing and supporting REST/SOAP integrations.
• Experience with Update Sets and Source Control.
• Strong troubleshooting, problem-solving, and root cause analysis skills.

Preferred Skills / Modules

• ITSM
• ITOM
• ITAM

Certification

• ServiceNow Certified System Administrator (CSA) – preferred.