ServiceNow Practice Lead

Job Summary

We are seeking a visionary and dynamic professional to lead our ServiceNow Practice. The Head of the ServiceNow Practice at ANSR will play a pivotal role in setting the vision, building capacity, and driving excellence in the ServiceNow practice. This leadership position requires a strategic mindset, deep expertise in ServiceNow solutions, and a proven track record in establishing and scaling Centers of Excellence (COEs).

Responsibilities

• Strategic Leadership
  • Develop and execute a comprehensive strategy for the ServiceNow Practice in alignment with organizational goals and ServiceNow capabilities.
  • Drive the co-curation of new products and solutions tailored for GCCs, fostering innovation and efficiency.
• Now Centers of Excellence (COEs)
  • Oversee the establishment and management of NOW COEs in GCCs, ensuring seamless integration with ServiceNow best practices.
  • Lead Consulting and Seed Teams to accelerate the setup and operation of COEs, driving high-quality service delivery.
• Staff Augmentation Services
  • Implement and manage ServiceNow staff augmentation services for GCCs in India, ensuring flexible capacity and rapid resource deployment.
  • Optimize resource allocation to accelerate project delivery and meet dynamic business demands effectively.
• Talent Management
  • Recruit, train, and manage a team of high-caliber professionals, specifically NOW-trained employees for GCC COEs.
  • Foster a culture of continuous learning and development to ensure the team stays ahead of industry trends.
• Re-platforming Initiative
  • Oversee the strategic re-platforming of service delivery to the NOW platform, consolidating the entire service portfolio on Now Global Business Services (GBS).
  • Ensure a unified and connected end-to-end experience for customers, optimizing operational efficiency.
• Experience and Requirements
  • Proven experience in a leadership role within the IT services industry, with a focus on ServiceNow solutions and GCC operations.
  • Strong understanding of Global Capability Centers, staff augmentation, and project delivery in a multinational context.
  • Demonstrated success in establishing and scaling NOW Centers of Excellence.
  • Excellent strategic planning and execution skills.
  • Exceptional leadership and team management capabilities.
  • Effective communication skills with the ability to engage and influence stakeholders at all levels.

Educational Qualification

• Bachelor degree in Computer Science engineering or certification in related fields
• Masters in Business Administration will be a plus

If you are a strategic leader with a passion for driving innovation and excellence in GCCs leveraging ServiceNow, we invite you to apply for this exciting opportunity. Join us in shaping the future of ServiceNow practice at ANSR.