ServiceNow Production Support

Role Descriptions: 1. BAU SupportServe as the primary technical point of contact for level 23 operational support within the ServiceNow (module name )platform.Troubleshoot| debug| and resolve platform issues| user queries| and incident tickets within defined SLA timeframes.Perform root cause analysis (RCA) for recurring operational incidents and implement long-term fixes or workarounds.Monitor system health| performance| scheduled jobs| background scripts| and integration error logs.System Administration UpgradesManage user access| roles| groups| assignment rules| and notification templates.Assist with bi-annual ServiceNow version upgrades| patch installations| regression testing| and post-upgrade support.Maintain Update Sets| manage clone requests from Production to sub-production environments| and enforce deployment best practices.Maintain clear technical documentation| standard operating procedures (SOPs)| and operational runbooks.2. Enhancements MaintenanceDesign| configure| and execute minor enhancements and change requests (CRs) for core module.
Essential Skills: We are seeking a skilled ServiceNow (Module Name)Specialist to join our production support team for an ongoing Business As Usual (BAU) project. In this role| you will be responsible for maintaining| optimizing| and supporting core ServiceNow applications. You will handle daily incidents| service requests| operational enhancements| release deployments| and routine system administration to ensure high system availability| user satisfaction| and adherence to SLAs.