ServiceNow Project Manager

Within the framework of developing our activities, we are looking for a ServiceNow Project Manager (M/F) to lead digital transformation projects around the ServiceNow platform. You will be responsible for the success of the projects, from scoping to production, ensuring the coordination of teams, respect for deadlines, costs, and quality of deliverables.

Your missions:

• Lead implementation, evolution, and migration projects of the ServiceNow platform.
• Gather and analyze business needs in collaboration with stakeholders.
• Define the schedule, resources, budgets, and ensure monitoring of project indicators.
• Lead scoping and functional design workshops.
• Coordinate functional and technical teams and various partners.
• Ensure monitoring of development, testing, acceptance, and deployment phases.
• Identify and manage risks, dependencies, and associated action plans.
• Ensure the quality of deliverables and customer satisfaction.
• Support users during change management phases.
• Produce project reports and ensure regular communication with sponsors and stakeholders.
• Identify continuous improvement and innovation opportunities around the ServiceNow platform.

Desired Candidate Profile

• Diploma Bac+5 in computer science, engineering or equivalent.
• Minimum 7 years of experience in IT project management, including significant experience on ServiceNow projects.
• Good knowledge of the ServiceNow platform and its main modules (ITSM, ITOM, HRSD, CSM, SPM or equivalent).
• Experience with Agile (Scrum) and/or V-cycle methodologies.
• Ability to manage multiple projects in parallel.
• Excellent communication, coordination, and stakeholder management skills.
• Analytical mind, sense of organization, and results orientation.

Technical skills:

• Project management (planning, budget, risks, governance).
• ServiceNow: ITSM, ITOM, HRSD, CSM, SPM (depending on projects).
• Project management tools (Jira, Azure DevOps, MS Project or equivalent).
• Agile, Scrum, Kanban methodologies.
• Good understanding of ITIL processes.
• Use of generative AI tools (ChatGPT, Microsoft Copilot, Now Assist or equivalents) to improve productivity and quality of deliverables.
• Maintain technological watch on AI innovations and their integration into the ServiceNow ecosystem.

Assets:

• ServiceNow CSA certification.
• ITIL v4, PMP, Prince2 or Scrum Master certifications.
• First experience with generative AI solutions or ServiceNow AI functionalities (Now Assist) is a plus.
• Experience in an international or multicultural context.
• Good level of French and English.