Servicenow QA Tester

Come join one of the world's largest IT Services companies and transform your career!

Tata Consultancy Services (TCS) is looking for a talented ServiceNow QA Tester (Change Management) to join our growing team. If you are passionate about quality assurance, testing ServiceNow solutions, and ensuring seamless Change Management processes, this opportunity is for you.

🔹 Required Qualifications

• 3+ years of experience in Software Testing and Quality Assurance
• Advanced to Fluent English
• Experience testing ServiceNow solutions and ITSM processes
• Strong knowledge of Change Management processes, including Standard, Normal, Emergency, and Expedited Changes
• Experience with Test Planning, Test Case Design, and Test Execution
• Experience with Regression Testing, Integration Testing, and UAT Support
• Knowledge of Data Migration Testing and Security Testing
• Experience validating workflows, approvals, notifications, SLAs, and business rules
• Experience using ServiceNow Automated Test Framework (ATF)
• Strong analytical and defect management skills
• Ability to collaborate with business users, developers, and stakeholders
• Experience working in Agile environments

⭐ Nice to Have

• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation v4 Certification
• ISTQB Certification
• ServiceNow Automated Test Framework (ATF) Micro-Certification
• Agile Testing Certification
• Experience with accessibility and usability testing
• Experience within Utilities or Energy industry
• Experience supporting large-scale ServiceNow transformations

🔹 Key Responsibilities

• Define testing strategies, test scenarios, test cases, traceability matrices, test data, and execution plans for Change Management solutions
• Validate workflows for Standard, Normal, Emergency, and Expedited Change processes
• Test risk assessments, approvals, CAB processes, conflict detection, scheduling, notifications, SLAs, and closure controls
• Execute system, integration, regression, security, migration, usability, and non-functional testing activities
• Develop and maintain automated testing coverage using ServiceNow ATF
• Record, track, and manage defects with reproducible evidence and clear documentation
• Perform retesting, regression testing, and release validation activities
• Collaborate with functional and technical teams during defect triage and resolution
• Support User Acceptance Testing (UAT) preparation and execution
• Execute production smoke testing and post-deployment validation activities
• Produce testing reports, quality metrics, and final sign-off documentation
• Ensure solution quality and compliance with project requirements

🏆 Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation v4
• ISTQB Foundation Certification
• ServiceNow Automated Test Framework (ATF) Certification
• Agile Testing Certification

📌 Please submit your resume in English.

🌟 What You Can Expect From Us

• Continuous professional development aligned with your career goals
• Opportunities for international experience
• A collaborative, diverse, and innovative work environment
• Exposure to global projects and cutting-edge technologies
• Strong focus on career growth, learning, and professional advancement

✅ Benefits

• Health Insurance
• Dental Plan
• Life Insurance
• Transportation Allowance
• Meal/Food Allowance
• Childcare Assistance
• TotalPass
• 24/7 Employee Assistance Program (psychological, legal, and financial support)
• Certification Reimbursement
• Learning Platform with free training and courses
• Employee Referral Bonus Program
• Recognition Program
• Mentorship and Career Development Platform