Servicenow SAM

Job Title: ServiceNow SAM (Software Asset Management) Consultant

Experience: 35 Years

Location - Hyderabad/Delhi/Mumbai/Bengaluru/Chennai

Key Responsibilities

• Gather business requirements and conduct stakeholder workshops.
• Implement and configure ServiceNow SAM Pro including software models, entitlements, licensing, contracts, reclamation, and compliance.
• Configure workflows, Flow Designer, Business Rules, UI Policies, and Notifications.
• Integrate ServiceNow with Discovery, CMDB, and enterprise systems.
• Manage software normalization, license compliance, software inventory, and optimization.
• Develop dashboards, compliance reports, and KPI reports.
• Support testing (SIT/UAT), deployment, documentation, and production rollout.
• Collaborate with business users, architects, infrastructure teams, vendors, and project managers.

Required Skills

• Strong experience with ServiceNow SAM Pro implementation and configuration.
• Knowledge of Software Asset Management lifecycle, licensing, compliance, normalization, reclamation, and optimization.
• Experience with CMDB, Discovery, Integrations, Flow Designer, Business Rules, and Agile/Scrum.
• Excellent analytical, documentation, communication, and stakeholder management skills.

Mandatory Experience

• 3–5 years of ServiceNow implementation experience.
• Minimum 2 end-to-end ServiceNow SAM Pro implementations.
• Hands-on experience with software normalization, license compliance, CMDB, Discovery, integrations, UAT, and production support.

Preferred Certifications

• ServiceNow CSA
• CIS-SAM
• CAD (Preferred)
• ITIL Foundation

Preferred Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• Experience with global implementation projects.
• Knowledge of major software licensing (Microsoft, Oracle, IBM, Adobe, SAP, VMware, etc.).