ServiceNow SAM Developer

🌟 We're Hiring: ServiceNow SAM Developer! 🌟

5+ years of experience as ServiceNow developer responsible for designing, customizing, and

supporting SAM solutions with strong hands-on capabilities in scripting, integrations, and platform

architecture to enable software compliance and optimization.

📍 Location: Bangalore Urban, India

⏰ Work Mode: Work from Office

💼 Role: ServiceNow SAM Developer

What You'll Do:  Configure and enhance SAM Pro modules including discovery, reconciliation, normalization, and entitlement mapping

 Develop and maintain Business Rules, Client Scripts, Script Includes, and UI Policies for automation and validation

 Maintain integration on tools like SCCM, Intune, Flexera using REST/SOAP APIs (XML/JSON payloads)

 Implement license compliance rules, audit tracking mechanisms, and optimization workflows

 Support software entitlement, reclamation, usage tracking, and license position calculations

 Configure and troubleshoot Discovery, import sets, transform maps, and data ingestion pipelines

 Monitor and resolve data discrepancies between CMDB, SAM tables, and external sources

 Handle L2/L3 incidents related to SAM data, scripts, and integrations

 Participate in code reviews, debugging, and performance optimization of scripts

 Collaborate with ITAM, procurement, and finance teams for license governance and cost optimization

 Develop and customize SAM solutions using Business Rules, Client Scripts, Script Includes, UI

Policies, and Flow Designer

 Perform advanced scripting using Glide APIs, server-side scripting, and asynchronous processing

 Configure Discovery, normalization, reconciliation, and license models

 Work on automation use cases (license harvesting, reclamation, compliance checks)

 Troubleshoot issues across scripts, workflows, integrations, and data inconsistencies

 Participate in code reviews, debugging complex issues, and performance tuning

What We're Looking For:

 Strong hands-on experience with:

o Client Scripts (onLoad/onChange/onSubmit)

o Business Rules (before/after/async)

o Script Includes (reusable server-side logic)

 Experience working with XML/JSON data structures for integrations

 Knowledge of IntegrationHub / REST APIs / MID Server architecture

 Expertise in SAM Pro, CMDB, Discovery

 Understanding of CSDM, data modeling, and normalization processes