ServiceNow SAM Pro Consultant

Role & responsibilities

Forgerock Identity Management Role Descriptions: ServiceNow SAM Pro License Analyst / SAM Process ConsultantRole SummaryWe are seeking a ServiceNow SAM Pro License Analyst / SAM Process Consultant with strong expertise in Software Asset Management (SAM)| software licensing| compliance| and optimization. The role involves managing and enhancing the ServiceNow SAM Professional platform| ensuring license compliance| optimizing software consumption| reducing audit risk| and driving SAM governance initiatives across the enterprise.Experience5-10 YearsKey ResponsibilitiesServiceNow SAM Pro Administration & OperationsConfigure and maintain ServiceNow SAM Professional capabilities| including software normalization| reconciliation| entitlements| publisher packs| and compliance management.Support software asset lifecycle processes from procurement through retirement.Manage software models| contracts| subscriptions| and license entitlements.License Compliance & OptimizationPerform Effective License Position (ELP) analysis and compliance assessments.Monitor software consumption versus entitlements and identify compliance gaps.Proactively recommend license optimization| reclamation| and cost-saving opportunities.Support software audits| true-up exercises| and audit readiness initiatives.Process Consulting & GovernanceDefine and improve SAM processes aligned with ITIL and ISO 19770 best practices.Establish governance controls| operational procedures| and compliance standards.Collaborate with Procurement| IT| Security| Vendor Management| and Finance teams to improve software asset visibility and control.Reporting & Stakeholder ManagementDevelop dashboards| KPIs| and executive reports for software compliance and optimization.Present findings| risks| and improvement recommendations to stakeholders and leadership.Facilitate workshops and requirements gathering sessions for SAM process improvements.Required SkillsStrong hands-on experience with ServiceNow SAM Professional.Expertise in software licensing concepts| compliance analysis| and entitlement management.Experience with software publishers such as Microsoft| Adobe| Oracle| IBM| SAP| VMware| Salesforce| and ServiceNow.Understanding of ITAM| SAM| ITIL| and ISO 19770 frameworks.Knowledge of CMDB| Discovery| Software Normalization| Content Service| and Reclamation Rules.Strong analytical| reporting| and data management skills.Preferred QualificationsServiceNow Certified Implementation Specialist (SAM)ServiceNow Certified System Administrator (CSA)ITIL Foundation CertificationIAITAM or ITAM-related certificationsExperience in enterprise-scale SAM transformation programsKey CompetenciesSoftware Asset ManagementLicense Compliance & Audit ManagementSoftware Cost OptimizationStakeholder & Vendor ManagementProcess ConsultingReporting & DashboardingProblem Solving and Analytical Thinking Essential Skills: ServiceNow SAM Pro License Analyst / SAM Process ConsultantRole SummaryWe are seeking a ServiceNow SAM Pro License Analyst / SAM Process Consultant with strong expertise in Software Asset Management (SAM)| software licensing| compliance| and optimization. The role involves managing and enhancing the ServiceNow SAM Professional platform| ensuring license compliance| optimizing software consumption| reducing audit risk| and driving SAM governance initiatives across the enterprise.Experience5-10 YearsKey ResponsibilitiesServiceNow SAM Pro Administration & OperationsConfigure and maintain ServiceNow SAM Professional capabilities| including software normalization| reconciliation| entitlements| publisher packs| and compliance management.Support software asset lifecycle processes from procurement through retirement.Manage software models| contracts| subscriptions| and license entitlements.License Compliance & OptimizationPerform Effective License Position (ELP) analysis and compliance assessments.Monitor software consumption versus entitlements and identify compliance gaps.Proactively recommend license optimization| reclamation|.