ServiceNow SAM Pro Specialist - Software Normalization

Job Title: ServiceNow SAM Pro Specialist - Software Normalization

Balewadi, Pune Onsite
EST time-zone overlap required

Job Description

We are looking for a ServiceNow SAM Pro Specialist with strong hands-on experience in Software Asset Management and Software Discovery Model Normalization.

This is a specialist role focused on resolving software discovery normalization issues within ServiceNow SAM Pro, improving normalization coverage, and supporting accurate license reconciliation and Effective License Position (ELP).

Key Responsibilities

• Perform hands-on Discovery Model normalization within ServiceNow SAM Pro.
• Research and resolve Match Not Found discovery models.
• Normalize software across Publisher, Product, Edition and Version structures.
• Review and validate machine-learning normalization recommendations.
• Identify recurring normalization patterns and create/propose normalization and pattern rules to resolve records at scale.
• Use ServiceNow Content Service where publisher or product content is unavailable.
• Determine licensable vs. non-licensable software for accurate consumption reporting.
• Create and maintain software models and support license reconciliation.
• Work publisher-by-publisher to clear normalization backlogs and maintain throughput.
• Support Effective License Position (ELP) development and reporting.
• Identify discovery data-quality issues affecting software normalization.
• Support software licensing compliance, audits and renewal/true-up activities.
• Participate in testing and validation of SAM automation and content improvements.

Must-Have Skills

• 5+ years in Software Asset Management / Software Licensing.
• 2+ years hands-on ServiceNow SAM Pro experience.
• Strong hands-on experience with Discovery Model Normalization.
• Experience resolving Match Not Found records.
• Experience with software normalization rules / pattern rules.
• Experience with ServiceNow Content Service.
• Strong understanding of publisher, product, edition and version normalization.
• Knowledge of software licensing, entitlements and license reconciliation.
• Understanding of Effective License Position (ELP).
• Ability to distinguish licensable and non-licensable software.
• Strong research and analytical skills for unresolved discovery records.

Preferred

• ServiceNow CSA / CIS-SAM certification.
• ServiceNow Discovery.
• SCCM/MECM or other software inventory sources.
• Publisher audit / true-up experience.
• Experience with ML-based software normalization.
• Experience with SAM automation and content enhancements.