ServiceNow SAM (Software Asset Management)

Must Have Technical/Functional Skills

Required Skills And Experience

• ServiceNow Expertise: Proven experience with the ServiceNow platform, particularly the IT Asset Management (ITAM) and SAM Pro modules.
• Technical Skills: Experience with ServiceNow customizations and data management.
• Software Licensing Knowledge: In-depth understanding of various software license models (e.g., Microsoft, Oracle, IBM, SAP).
• ITAM Principles: Strong understanding of IT Asset Management principles and best practices.
• Soft Skills: Excellent communication, problem-solving, and analytical skills.
• ITIL Practices: Demonstrated understanding of ITIL (IT Infrastructure Library) practices.

Roles & Responsibilities

• Implementation and Configuration:

Design, implement, and configure the ServiceNow SAM Pro module.

• Lifecycle Management:

Manage the software asset lifecycle from request and procurement to deployment, usage, optimization, and retirement.

• Integration:

Integrate SAM with other ServiceNow modules

Automation:

Automate processes such as software license harvesting, software reclamation, and compliance checks.

• Compliance and Auditing:

Conduct regular software compliance audits and create remediation plans to ensure adherence to software license agreements.

• Optimization:

Optimize software licensing and usage, reduce costs by eliminating redundancies, and ensure proper software distribution.

• Data Management:

Ensure data quality and integrity within the SAM module, CMDB, and Discovery.

• Reporting and Dashboards:

Develop and maintain dashboards and reports to track software usage, compliance, and optimization efforts.

• Stakeholder Collaboration:

Work with IT, Finance, Procurement, and Vendors to align SAM strategies with business objectives.

Salary Range : $120,000 to $140,000 Per Annum

TCS Employee Benefits Summary Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE