ServiceNow SME

Whippany, NJ 07981

• Onsite 4 days week 1 remote.
• NEEDS to be strong in ServiceNow. SME -Setups, configs, architect solutions, train,
• They bought ServiceNow from a 3rd party that did not implement it properly. They need someone who can come in and evaluate the system, look for areas to improve, train the team, reconfigure, build new stuff in the system, API's

Job Description

• Primarily involved in Solutioning, Training, Configurations, Development, etc.
• Provide help in Presales Support, Solution Design and Architectural design
• Collaborate with Business and IT stakeholders to gather and analyse business requirements
• Design end-to-end solutions using the ServiceNow platform to meet business needs while ensuring maximum out of the box solution.
• Develop technical architecture, considering scalability, performance, and security aspects. Create detailed technical documentation outlining design decisions and implementation strategies.
• Define and manage integrations with external systems using APIs, REST, SOAP, and other methods.
• Ensure seamless data flow and consistency between ServiceNow and other enterprise systems.
• Design data models and manage data sources within the ServiceNow CMDB and other base tables
• Provide technical guidance and mentorship to development teams, ensuring adherence to best practices for the ServiceNow industry solution.
• Stay updated with ServiceNow platform updates, new features, and industry trends.
• Optimize the performance of ServiceNow applications, identifying and resolving bottlenecks.
• Implement security best practices and ensure compliance with data protection regulations.
• Maintain comprehensive technical documentation for implemented solutions.