ServiceNow SME (TS)

RedSky is seeking a highly skilled ServiceNow Systems Engineer to support the development, testing, and production of ServiceNow environments for a large, mission-driven Information Technology Program. This position is based in Tampa, FL, and offers the opportunity to deliver enterprise-level ServiceNow solutions in support of a high-impact federal customer.

Key Duties and Responsibilities

• Perform ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades, and technical implementation.
• Implement solutions in a Linux environment and manage ServiceNow integrations with external systems.
• Support IT Operations Management (ITOM) and IT Asset Management (ITAM) applications, including discovery, asset management, service mapping, and event management.
• Monitor and maintain system stability, analyze and address potential risks to prevent service interruptions.
• Implement, optimize, and maintain relational databases such as MariaDB.
• Configure and maintain ServiceNow Strategic Portfolio Management (SPM) modules, delivering expertise in Agile development, project, portfolio, demand, and resource management.
• Develop dashboards, KPIs, and reports to provide visibility into IT portfolio and service performance.
• Collaborate with the Continual Service Improvement (CSI) lead to evaluate new initiatives and implement advanced ITSM processes.
• Apply best practices from ITIL, Agile, and PMBOK frameworks in enterprise IT service delivery.
• Maintain strong customer relationships and support lifecycle management of IT hardware across the enterprise.
• Provide end user support and training on ServiceNow modules and best practices.
• Configure ServiceNow application fields, forms, views, notifications, roles, and access controls.
• Modify and customize core applications, such as Incident, Problem, Change, Requests, and Service Catalog.
• Offer consistent, regular attendance and perform related duties as assigned.

Desired Qualifications

• ServiceNow ITSM Implementer certification (preferred)
• Experience with JavaScript, HTML, and CSS
• Knowledge of incident, problem, change, request, and knowledge management
• Hands-on experience with ServiceNow scripting (HTML, CSS, Angular JS, Jelly scripts, RESTful APIs)
• Skilled in best-practice engineering methods

Required Education and Certifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Minimum 5 years of relevant professional experience
• 3–5 years of specific experience as a ServiceNow Systems Engineer
• ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer
• ITIL v4 Foundation Certification
• Applicable DoD 8140 or DoD 8570 certification

Security Clearance Requirement

• Must possess an active Secret security clearance (TS/SCI eligibility preferred).

Travel Requirement

• Up to 10% travel annually, including support for OCONUS (Outside Continental U.S.) locations as required.