ServiceNow Software Engineer

Job Requirements
We are seeking technically proficient Software Engineers with 3 to 5 years of experience in designing and implementing enterprise-grade ServiceNow solutions. The candidate will have strong hands-on expertise in platform configuration, workflow development, and systems integration, with a proven ability to deliver scalable and maintainable solutions.

Key Responsibilities:

• Development, Design and Implementation of ServiceNow modules including Stategic Portfolio Management, (ITBM), ITSM, FSM (Field Service), and CSM (Customer Service)
• Develop and maintain custom workflows, business rules, scripts, etc.
• Lead technical discussions and translate functional requirements into technical designs
• System upgrades, patch management, and ensure optimal performance and availability
• Implement ITIL-aligned processes: Incident, Problem, Change, Request, CMDB
• Create real-time dashboards, performance analytics, and operational reports
• Provide code reviews, mentor junior developers, and enforce development best practices

Candidate Profile

• Bachelor’s degree or equivalent in a relevant technology discipline.
• 3 years of experience in enterprise IT operations, with specific focus on service delivery.
• Hands-on involvement in managing or rolling out ITSM tools.
• Well-versed in policy frameworks and internal control mechanisms for managing IT services and resources.
• Strong communication and stakeholder engagement skills to ensure consistent delivery and user alignment.

Technical Skills:
ServiceNow Modules:

• ITBM: PPM, Demand, Financials, Resource & Timecard, Investment Funding
• ITSM: Incident, Problem, Change, Request Fulfilment, Configuration Management
• FSM: Work Orders, Tasks Scheduling, Inventory
• CSM: Case Management, Knowledge Base, B2B/B2C Portals
• HRSD: Employee Center, Issue Resolution, Case Management
• WSD: Workplace Service Delivery, Concierge, Space Management
• IRM: Compliance Management, Operational Risk, Monitoring

Certifications:

• ServiceNow Certified Implementation Specialist – FSM, ITSM, APM, HR
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer (CAD)
• Certified Scrum Master (CSM), Professional Scrum Master I (PSM I)

Preferred:

• Familiarity with ITIL concepts or equivalent frameworks in service management.
• Prior experience supporting IT operations in government installations.