ServiceNow Solution Architect

Key Responsibilities

• Lead and oversee ServiceNow platform architecture across large‑scale, complex implementations

• Enhance systems and platform capabilities to meet evolving business and operational requirements

• Define, review, and govern technical designs with focus on integration, performance, quality, security, and scalability

• Collaborate with cloud and infrastructure operations teams to manage capacity planning and platform resilience

• Ensure applications and infrastructure meet defined service level agreements (SLAs)

• Track, analyze, and act on key performance indicators related to application and infrastructure performance

• Provide technical leadership, mentorship, and guidance to multiple delivery teams

• Contribute to strategic decision‑making and solution direction across programs and stakeholders

• Master proficiency in ServiceNow Platform Architecture

• Master proficiency in Packaged Application Integration

• Bachelor’s degree in a relevant field of study (e.g., Computer Science, Engineering, Information Systems, or equivalent)

• Proven experience leading and managing multiple technical teams in complex environments

• Strong understanding of enterprise‑scale system performance, reliability, and scalability

• Experience working collaboratively across business, technology, and operations stakeholders