ServiceNow Solution Architect

Are you passionate about leveraging technology to drive innovation in the semiconductor industry? Join our team as a ServiceNow Solution Architect and collaborate with a global leader in advanced technology systems for semiconductors. Your role will involve enhancing our governance perspective, ensuring a stable ServiceNow platform that aligns seamlessly with evolving business and IT needs.

If you're ready to play a key role in expanding ServiceNow usability at scale, reducing platform sprawl, increasing customer satisfaction and driving automation in a dynamic and innovative environment, we want to hear from you!

Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda. Responsibilities

• Architect and design ESM
• Collaborate with stakeholders to comprehend their needs and design solutions that fulfill their requirements
• Stay up-to-date on the latest ServiceNow and ESM trends and technologies
• Work with other teams to elaborate on ServiceNow integration with other systems and processes
• Provide technical support to developers from architectural standpoint

Requirements

• Bachelor's degree in Information Technology, Computer Science or a related field
• 5+ years of experience in IT Service Management / Help desk and IT Ops platforms
• Expertise with ServiceNow
• Strong understanding of ITIL and other ITSM frameworks
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• English level – B2+

We offer

• We connect like-minded people:

• Delivering innovative solutions to industry leaders, making a global impact

• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home

• Opportunity to work abroad for up to two months per year

• Relocation opportunities within our offices in 55+ countries

• Corporate and social events

• We invest in your growth:

• Leadership development, career advising, soft skills and well-being programs

• Certifications, including GCP, Azure and AWS

• Unlimited access to EPAM's internal learning database

• Free English classes with certified teachers

• Discounts in local language schools, including online courses for the Kazakh language

• We cover it all:

• Participation in the Employee Stock Purchase Plan

• Monetary bonuses for engaging in the referral program

• Medical & family care package

• Six trust days per year (sick leave without a medical certificate)

• Coverage of psychology sessions of your choice

• Benefits package (sports activities, a variety of stores and services)

• Housing support program: preferential mortgage access via Otbasy Bank partnership

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.