ServiceNow Solution Architect

Solutions Architect, Business Applications and AI

ServiceNow, Bench Resource, Bytemethod.ai

Location

Onshore, U.S. based. Remote considered with regular client travel.

Employment Type

Full time, bench resource supporting multiple concurrent engagements

Reports To

Senior Delivery Manager

Salary

TBD

About the Role

Bytemethod.ai is a ServiceNow focused AI consultancy and a wholly owned subsidiary of Dexian. We are seeing growing demand for Now Assist and AI Digital Worker engagements alongside our SPM Pro, BCM, and HRSD work, and we need a Solutions Architect who can lead delivery on those engagements once they are awarded. This is a bench role, which means you will carry technical ownership across multiple active client projects at the same time, not just one account.

You will be the lead architect executing the build once a deal closes, and from time to time you will assist the account team on a scoping call or a demo when they need technical credibility in the room. But make no mistake, the core of this job is delivery. You are building and configuring these solutions for real clients, on real timelines, often on more than one engagement at once.

What You Will Do

• Lead technical architecture and hands on delivery for SPM Pro, BCM, HRSD, and Now Assist AI Digital Worker implementations once projects are awarded
• Design and configure Now Assist capabilities including AI Search, generative case summarization, and deflection workflows for active client engagements
• Carry delivery responsibility across multiple concurrent awarded projects, prioritizing and context switching as client timelines require
• Assist the account team on scoping calls or client demos when needed, though this is a supporting responsibility, not the core of the role
• Rotate across two to three active client engagements at a time, ramping quickly on each environment
• Partner with the infrastructure architect on the bench when engagements need CMDB or ITOM context for AI use cases
• Document architecture decisions and configuration choices so knowledge transfers cleanly when you rotate to the next engagement

What You Need

Skill Area

What We Need

Certification

Certified System Administrator (CSA) required. CIS-SPM or Application Portfolio Management preferred.

Now Assist / AI

Hands on configuration of Now Assist AI Search, case summarization, and deflection metrics, not just theoretical knowledge

SPM Pro

Portfolio and project management background, PPM experience is a strong plus

BCM

Business continuity management configuration experience, less common but a real differentiator if you have it

HRSD

Employee Center build experience, integration work with HCM systems a plus

Experience

5+ years on the ServiceNow platform, with demonstrated pre-sales or client demo experience

Soft Skills

Strong hands on delivery focus, capable of managing multiple concurrent client relationships, and comfortable stepping into a scoping call or demo when the account team needs support

Why Bytemethod.ai

Now Assist and AI Digital Worker work is where our pipeline is growing fastest, and this role sits right at the center of delivering it. You will build real, high visibility solutions for our clients, and occasionally get pulled into a pursuit to lend technical credibility, but the bulk of your time stays focused on doing great delivery work across our active accounts.

Bytemethod.ai is an equal opportunity employer.