ServiceNow Solution Architect

Key Responsibilities

• Solution Architecture & Design:
• Lead the end-to-end design and architecture of ServiceNow solutions, ensuring alignment with business objectives and best practices.
• Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into functional and technical specifications.
• Develop and maintain architectural standards, guidelines, and best practices for ServiceNow implementations.
• Offering Development:
• Drive the creation and enhancement of ServiceNow offerings, including pre-built solutions, accelerators, and templates.
• Stay current with the latest ServiceNow releases and features, leveraging them to enhance offerings and deliver innovative solutions to clients.
• Lead the development of reusable components, frameworks, and methodologies to streamline project delivery.
• Client Engagement:
• Serve as a trusted advisor to clients, providing strategic guidance on leveraging ServiceNow to achieve their business goals.
• Lead workshops and design sessions with clients to define solution architecture and ensure alignment with their vision.
• Build and maintain strong relationships with key stakeholders, ensuring customer satisfaction and successful project outcomes.
• Team Leadership:
• Mentor and guide a team of ServiceNow developers, functional consultants, and technical architects, fostering a culture of collaboration and excellence.
• Provide technical leadership and direction to project teams, ensuring high-quality deliverables and adherence to project timelines.
• Promote continuous learning and skill development within the team, staying ahead of industry trends and emerging technologies.
• Governance & Compliance:
• Establish and enforce governance frameworks to ensure consistency, quality, and compliance across all ServiceNow implementations.
• Conduct regular architecture reviews and audits to ensure alignment with best practices and organizational standards.
• Thought Leadership:
• Contribute to the growth of the ServiceNow practice by sharing knowledge, publishing white papers, and participating in industry events and forums.
• Identify and explore new business opportunities within the ServiceNow ecosystem, driving innovation and growth for the company.

Qualifications

• Experience:
• 20+ years of experience in IT, with a strong focus on ServiceNow architecture, development, and implementation.
• Proven experience in leading complex ServiceNow projects across multiple domains (ITSM, ITOM, HR, SecOps, etc.).
• Deep understanding of ServiceNow platform capabilities, including custom application development, integrations, and automation.
• Skills:
• Expert-level knowledge of ServiceNow architecture, including best practices for design, development, and deployment.
• Strong proficiency in ServiceNow scripting, workflows, and integrations with third-party systems.
• Excellent communication and interpersonal skills, with the ability to engage and influence senior stakeholders.
• Strategic thinking and problem-solving skills, with a focus on delivering innovative and scalable solutions.
• Leadership and mentoring abilities, with a track record of building and managing high-performing teams.
• Education:
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist, Certified Application Developer) are highly desirable.