ServiceNow Solution Architect

Strength. Care. Growth Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us? Nikolay Hristev is looking for a new team member. We are looking for an experienced ServiceNow Solution Architect to design, guide, and govern ServiceNow solutions aligned with business needs and best practices. In this role, you will lead the design and evolution of the ServiceNow platform architecture, focusing on maximizing out-of-the-box capabilities and reducing unnecessary customizations.

Your Daily Routine Would Include

• Engage stakeholders and technical teams to drive a clear architectural vision and roadmap for ServiceNow initiatives.
• Provide expert guidance on architecture, data modeling, integrations, and security design.
• Ensure architectural alignment and best practices across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, and custom solutions.
• Take ownership of CMDB architecture and governance, covering data models, service mapping, integrations, and configuration practices to maintain accuracy and compliance.
• Provide architectural leadership for integrating ServiceNow with systems such as LDAP, Active Directory, SAP, and custom APIs to enable smooth, interoperable processes.
• Review, assess, and authorize technical designs, customizations, and integrations in ServiceNow platform.

We’ll know you can make it if you have:

• Several years of project experience in Service Portfolio Management.
• Deep knowledge of the Common Service Data Model (CSDM) and ServiceNow.
• deep expertise in SNOW modules (e.g., ITSM, ITOM, CSM, SPM, HAM, SAM).
• Experience in building and evolving a Service Catalog.
• Solid understanding of ITIL processes and service-oriented architecture.
• Excellent analytical thinking and problem-solving abilities.
• Excellent documentation and communication skills, particularly within ServiceNow tools such as the Knowledge Base.

Nice To Have

• ServiceNow Certified Master Architect (CMA).
• ServiceNow Certified Implementation Specialist (CIS).
• ServiceNow Certified Application Developer (CAD) (optional).
• ITSM / ITIL certifications (ITIL® 4 Foundation or higher preferred).

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office;.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog . Any questions? Contact Simeon Kostov. Sounds good? Apply now! Only shortlisted candidates will be contacted.