Servicenow Solution Architect

Job highlights

• 8-12 years experience with ServiceNow Architect skills, expertise in CSM, ITSM, CMDB, CSDM Framework, REST & SOAP integrations, CI/CD pipelines
• Architect and deliver end-to-end ServiceNow CSM solutions, design CSM modules, implement AWA and predictive intelligence, ensure platform scalability and security, lead technical design and mentor teams

Job Title: ServiceNow Architect (CSM)

Location: Bengaluru

Experience: 8 12 Years

Job Summary

We are hiring a ServiceNow Architect with strong expertise in Customer Service Management (CSM) to design and deliver scalable, high-performance solutions across customer operations and service delivery.

Mandatory Skills

• ServiceNow Solution Architect / Developer
• Strong experience in CSM, ITSM, CMDB, CSDM Framework
• REST & SOAP Integrations (OAuth, JWT, API Security)
• CI/CD Pipelines & Automation
• ServiceNow Platform Administration

Key Responsibilities

• Architect and own end-to-end ServiceNow CSM solutions
• Design CSM modules: Accounts, Contacts, Cases, SLAs, Entitlements
• Implement Advanced Work Assignment (AWA)
• Apply Predictive Intelligence / Task Intelligence
• Design integrations using REST, SOAP, MID Server, Integration Hub
• Ensure platform scalability, security (ACLs), and performance
• Implement Domain Separation for multi-tenant environments
• Lead technical design, reviews, and governance
• Mentor teams and guide delivery lifecycle

Roles & Responsibilities

• Work with IT & business teams (ITIL best practices)
• Monitor platform health, compliance, and usage
• Manage upgrades, releases, and automation workflows
• Troubleshoot complex production issues
• Participate in testing (Unit, Integration, UAT)
• Provide 24x7 support for critical issues
• Maintain documentation and processes
• Act as technical liaison with vendors

Education

• BE / B.Tech / MCA

Apply Now / Share Profiles: [email protected]