ServiceNow Solution Architect (Logistics and TMS)

Must Have Technical/Functional Skills

This is a leadership role with TCS ESU (TSS) and involves highly satisfying work in the field of proactive value creation and problem solving for stakeholders involved.

• Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance.
• Maintains the stability and usability of the platform across production and non-production environments
• Performs application maintenance to include performance monitoring and error identification and remediation
• Provide ServiceNow Platform and product technical subject matter expert (SME) assistance.
• Leads upgrade planning and execution
• Manage instance security: user/group access, administration, access control lists. etc.
• Provides configuration assistance to developers
• Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.
• Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.
• Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.
• Manage system documentation, runbooks and knowledge articles.
• Contribute in creating design documents and runbooks as needed.
• Articulate the functional and technical requirements into a high-level design document which can be used by developers to perform Implementation.
• Participate in client meetings and act as a mediator between the client and delivery team on technical aspects.

Roles & Responsibilities

 Post Year 1, as the platform and processes stabilize, the functional responsibilities currently performed by the BA will transition to the Senior Developer and Support Lead, with continued collaboration with K&E Product Owners for prioritization and backlog management

 Post Year 1, as the platform and processes stabilize, the functional responsibilities currently performed by the BA will transition to the Senior Developer and Support Lead, with continued collaboration with K&E Product Owners for prioritization and backlog management

Generic Managerial Skills, If any

 Certified Application Developer (CAD)

 Certification Implementation Specialist (CIS) in one or more areas

Location: Remote

Salary Range: $180,000 - $200,000 a year