ServiceNow Solution Architect – Sales & Order Management (SOM)

Remote

• Spain

About The Role We're looking for a Senior ServiceNow Solution Architect specialising in Sales & Order Management (SOM) to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy — ensuring every solution delivered is scalable, elegant, and of the highest quality.

Why join us? HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's In It For You

• Restaurant tickets for every working day
• Permanent contract — we're investing in a long-term relationship
• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
• Referral bonus — bring great people in and get rewarded
• Competitive salary and bonuses — let's talk numbers on our first call

What You'll Bring

• 5+ years of hands-on experience on the ServiceNow platform
• 5+ years of experience in General Consulting, Service Management, or Software Development — we're looking for senior profiles, though we may consider exceptional candidates with less experience given the scarcity of this specialisation in the market
• 3+ years of experience in sales operations, order management, or revenue operations roles
• Experience working with commercial or telco-adjacent business processes — a plus
• ServiceNow Certified System Administrator (CSA) — required
• ServiceNow CIS-Sales and Order Management — required
• CIS-ITSM + 2 additional ServiceNow CIS certifications — required
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desired
• Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus
• Hands-on experience with ServiceNow SOM: product catalog, pricing, quoting, and order lifecycle management
• Experience with CPQ (Configure, Price, Quote) processes and their implementation in ServiceNow
• Integration experience with CRM platforms such as Salesforce and ERP systems
• Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations
• Experience working in Agile development environments
• Knowledge of software development life cycle management
• Knowledge of ITIL — Foundation level preferred
• Strong analytical thinking, problem-solving, and attention to detail
• Active listening and strong interpersonal skills
• Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops

What You'll Do

• Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and technology strategy
• Lead and mentor developers and architects across business, information, application, software, and technology disciplines
• Design, document, and communicate the integration approach for all architectural components
• Research, analyse, and propose solution alternatives that address specific business needs across service lines
• Educate clients and negotiate the right technical solutions for their context
• Deliver a positive, value-adding experience to clients in every interaction
• Act as the final escalation point for technical decision-making within a programme
• Ensure all artefacts, configured components, and interactions meet the highest quality standards
• Assist in scoping new opportunities and designing tools and techniques for efficient delivery
• Build and develop high-performing delivery teams
• Provide technical coaching and oversight to developers and architects
• Define domain-specific evaluation processes for hiring that fit market needs
• Identify emerging skill sets needed by the team and define training plans
• Align resource requirements based on demand projections in partnership with HR

Ready to lead enterprise-scale Sales & Order Management implementations on the ServiceNow platform? Apply now and let's talk.