ServiceNow SPM Developer

**Company Name: WillWare Technologies

Role: ServiceNow SPM Developer

Experience: 8+ Years

Location: Pan India

Work Mode: Onsite**

Job Description - ServiceNow Agile Development SME (Pre-Study / Assessment

Role)

We are looking for an experienced ServiceNow Agile Development SME to lead a pre-study assessment evaluating the capabilities of the ServiceNow Agile Development module against leading Agile management tools such as Azure DevOps and Jira.

The SME will perform a structured analysis focusing on functional capabilities, integration landscape, scalability, usability, and enterprise suitability, and provide actionable recommendations for tool adoption or optimization.

Desired Competencies

Must-Have

 Strong experience in ServiceNow Agile Development module (SPM / ITBM)

 Hands-on exposure to Azure DevOps and Jira Agile capabilities

 Experience in tool evaluation / pre-study / consulting assignments

 Strong understanding of Agile frameworks (Scrum / SAFe)

 Experience in enterprise-scale Agile or DevOps implementations

 Knowledge of backlog management, sprint planning, and reporting

 Strong stakeholder management and communication skills

Good-to-Have

 Experience with ServiceNow Enterprise Agile Planning (EAP)

 Exposure to Agile tool migration / rationalization programs

 ServiceNow certification (CIS-SPM preferred)

 Integration experience using REST APIs

Role Description / Expectations

1. Pre-Study & Assessment

 Perform detailed evaluation of ServiceNow Agile Development module

 Define assessment framework and comparison criteria

2. Comparative Analysis

 Compare ServiceNow Agile capabilities with:

o Azure DevOps

o Jira

 Cover backlog management, sprint execution, reporting, integrations, and scalability

3. Stakeholder Engagement

 Conduct workshops to understand current Agile tool usage and pain points

 Gather requirements and validate findings with business and IT stakeholders

4. Integration & Architecture Review

 Assess integration capabilities with DevOps tools, CI/CD pipelines, and enterprise systems

 Evaluate feasibility of coexistence or migration scenarios

5. Deliverables

 Capability comparison matrix

 Fit-gap analysis report

 Tool recommendation and adoption strategy

 Executive summary for stakeholders

Additional Notes

 Short-term consulting / pre-study assignment

 Expected to provide actionable recommendations for tool selection / optimization