ServiceNow SPM / ITBM Architect

ServiceNow SPM / ITBM Architect

Position Details

Number of Positions: 1
Experience: 1012 years total IT experience, with a minimum of 7 years of hands-on ServiceNow experience
Location: Pune / Mumbai / Hyderabad / Chennai / Bangalore / Noida
Work Mode: Hybrid
Maximum Budget: 30 LPA

1. Position Purpose

The ServiceNow SPM / ITBM Architect will act as a strategic partner to PMO, Finance, IT Leadership, and Business stakeholders, driving a multi-year roadmap to automate and modernize portfolio governance, demand management, resource optimization, and embedding AI-driven capabilities across the ServiceNow platform.

2. Key Responsibilities

Platform Architecture and Design

• Lead ServiceNow SPM/ITBM architecture, solution design, and technical delivery.
• Design scalable solutions aligned with business and technology requirements.
• Define platform architecture, integrations, security, data models, and technical standards.
• Ensure alignment with ServiceNow platform best practices.

Portfolio and Strategic Planning

• Drive portfolio governance, strategic planning, demand management, and investment prioritization.
• Support capacity planning, resource allocation, utilization, and portfolio optimization.
• Enable financial planning, budget versus actuals tracking, cost management, and FinOps.
• Support OKRs, investment funding, and strategic alignment.
• Guide customers through initiatives that improve ROI visibility and portfolio decision quality.

Integration and Technical Delivery

• Lead integrations between ServiceNow SPM and enterprise applications and platforms.
• Design and oversee REST, SOAP, MID Server, and Integration Hub-based integrations.
• Support integrations with ERP, PPM, Agile, HRIS, and identity management platforms.
• Provide technical leadership throughout implementation and delivery.

Stakeholder Engagement and Leadership

• Act as a strategic technology partner for PMO, Finance, IT Leadership, and Business stakeholders.
• Lead technical discussions, solution workshops, and architecture reviews.
• Provide guidance on SPM transformation and platform modernization.
• Govern solution design and technical delivery across enterprise implementations.

Presales

• Support presales activities including:

• Solution design

• Solution demonstrations

• Effort estimation

• RFP/RFI responses

• Provide technical inputs and recommendations for customer transformation initiatives.

3. Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or related field is required.
• Master's degree such as MBA or MSc is strongly preferred, especially for roles involving PMO transformation or IT Financial Management.

Experience

• 10–12 years of total professional experience in IT.

• Minimum 7 years of hands-on ServiceNow experience.

• Minimum 3 years of dedicated SPM / ITBM implementation experience.

• 2–3 years in a Lead or Architect capacity with accountability for solution design and delivery governance.

• Demonstrated experience as a Lead or Architect on a minimum of 2 enterprise-scale SPM implementations.

• Prior experience in regulated industries is strongly preferred:

• Banking, Financial Services and Insurance (BFSI)

• Healthcare / Life Sciences

• Manufacturing and Retail

• Energy and Utilities

4. Technical Skills

ServiceNow SPM / ITBM Modules

Strong hands-on experience with relevant SPM/ITBM modules, including:

• Demand Management – Idea intake, scoring, and approval workflows
• Project Management – Work breakdown structure, milestones, task tracking, and baselines
• Portfolio Management – Investment prioritization and scenario planning
• Resource Management – Capacity planning, allocation, and utilization
• Financial Planning – Budget versus actuals, cost tracking, and FinOps
• Agile Development – Sprints, stories, epics, and backlog management
• Test Management – Test plans, execution, and defect linkage
• Innovation Management – Idea portal, scoring, and strategy alignment
• Strategic Planning – OKRs, investment funding, and alignment planner
• Time Management – Timesheets, approvals, and effort capture

ServiceNow Platform and Scripting

• ServiceNow scripting
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• Flow Designer
• Integration Hub
• Scoped Applications
• Domain Separation
• ACL design and security model configuration
• CMDB
• CSDM data model alignment
• Service Mapping
• Performance Analytics
• SPM Dashboards
• Workspaces
• UI Builder
• Now Assist
• GenAI integration within SPM workflows
• AI-driven portfolio insights configuration

Integrations

Experience with:

• REST
• SOAP
• MID Server
• Integration Hub spokes
• SAP
• Oracle
• ERP integrations
• Planview
• Clarity
• Microsoft Project
• Jira
• Azure DevOps
• Active Directory
• Okta
• SailPoint
• HRIS platforms
• Identity management systems

5. Certifications

Required

• CIS – Strategic Portfolio Management (CIS-SPM)

Preferred

• Certified System Administrator (CSA)
• Certified Technical Architect (CTA)
• Certified Application Developer (CAD)
• Project Management Professional (PMP)
• SAFe Agilist
• Scrum Master
• ITIL v4 Foundation

6. Key Competencies

The ideal candidate should demonstrate:

• Strong ServiceNow SPM/ITBM architecture and implementation expertise
• Enterprise-scale solution design and delivery governance
• Strong understanding of portfolio, demand, resource, and financial management
• Strong technical and integration capabilities
• Ability to engage effectively with PMO, Finance, IT Leadership, and Business stakeholders
• Customer-facing and presales experience
• Ability to drive ServiceNow transformation and modernization initiatives
• Understanding of AI-driven capabilities within ServiceNow SPM