Servicenow SPM+CMDB Architect

Key Responsibilities

• Own end-to-end solution architecture and design across ServiceNow SPM and CMDB.
• Architect SPM capabilities covering Demand Management, Project Portfolio Management (PPM), Resource Management, Strategic Planning, and Financial Management.
• Define CMDB architecture, CI class structures, relationships, data quality, reconciliation, normalization, and governance.
• Design integrations across SPM, CMDB, other ServiceNow modules, and external enterprise systems.
• Establish architectural standards, reusable solution patterns, platform governance, and implementation best practices.
• Ensure alignment with CSDM, enterprise data models, and ServiceNow platform architecture.
• Lead technical design reviews, assess existing solutions, and drive scalability, performance, and platform optimization.
• Guide development teams on configuration, customization, workflows, integrations, and deployment without being limited to hands-on coding.
• Collaborate with business stakeholders and technical teams on requirements, roadmaps, solution decisions, and delivery risks.
• Lead solution assessments, modernization initiatives, and architectural troubleshooting across SPM and CMDB.

Mandatory Skills

• 9+ years of overall IT experience with strong ServiceNow architecture experience.
• Strong expertise in ServiceNow SPM and CMDB , with the ability to design solutions across both areas.
• Deep understanding of Demand Management, PPM, Resource Management, Strategic Planning, and Financial Management.
• Strong knowledge of CMDB data modeling, CI relationships, reconciliation, normalization, data quality, and governance.
• Experience designing enterprise integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
• Strong understanding of ServiceNow platform architecture, integration frameworks, and reporting capabilities.
• Experience in solution design authority, architectural governance, and technical team guidance.
• Strong stakeholder management, consulting, and problem-solving skills.

Preferred Skills

• ServiceNow CSA, CAD, or relevant SPM certifications.
• Knowledge of CSDM and enterprise CMDB governance.
• Exposure to ITSM, ITOM, and enterprise-scale ServiceNow implementations.