ServiceNow Sr AI Developer - ITSM

Trootech requirement ServiceNow Senior AI Developer - ITSM
Experience Required: 8+ Years
Timezone - 1:30 PM to 9:30 PM IST (Originally CET)
Budget - 1.4 LPM
Work Mode: Remote
Duration: 4 Months (September 2026 - end of December 2026). Extension possible based on performance.

We are building AI-powered solutions and enterprise ITSM capabilities on the ServiceNow platform using Now Assist, Agentic AI, and Generative AI.

Own end-to-end delivery of ServiceNow ITSM initiatives, including technical design, development, automation, AI-powered capabilities, testing, deployment, and support, with strong hands-on Now Assist implementation in enterprise ITSM environments.

Requirements:

• 8+ years of hands-on ServiceNow development, delivering complex enterprise ITSM implementations
• Proven production implementation of multiple Now Assist skills, plus AI adoption and governance experience
• Strong automation experience, Flow Designer, Integration Hub, intelligent routing and approvals

Core development expertise: Script Includes, Business Rules, Client Scripts, Scripted REST APIs, and integrations
Certifications required: CSA, CAD, and Certified Implementation Specialist - ITSM (Now Assist / GenAI / Agentic AI certifications are a plus)

• Strong communication and problem-solving skills; fluent in English

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