ServiceNow Sr AI Developer - ITSM

Job Title: ServiceNow Senior AI Developer - ITSM

Experience Required: 8+ Years
Timezone - 1:30 PM to 9:30 PM IST (Originally CET)
Work Mode: Remote

Duration: 4 Months (September 2026 - end of December 2026). Extension possible based on performance.

We are building AI-powered solutions and enterprise ITSM capabilities on the ServiceNow platform using Now Assist, Agentic AI, and Generative AI .

Own end-to-end delivery of ServiceNow ITSM initiatives, including technical design, development, automation, AI-powered capabilities, testing, deployment, and support, with strong hands-on Now Assist implementation in enterprise ITSM environments.

Requirements:

• 8+ years of hands-on ServiceNow development , delivering complex enterprise ITSM implementations

• Proven production implementation of multiple Now Assist skills , plus AI adoption and governance experience

• Strong automation experience, Flow Designer, Integration Hub, intelligent routing and approvals

• Core development expertise: Script Includes, Business Rules, Client Scripts, Scripted REST APIs, and integrations

• Certifications required: CSA, CAD, and Certified Implementation Specialist - ITSM ( Now Assist / GenAI / Agentic AI certifications are a plus )

  • Strong communication and problem-solving skills; fluent in English

While sharing the profile of your resource, share the details below, too, along with the LinkedIn ID

S.No.

Technology / Skill Area

Candidate Experience (Years)

Self Rating (Out of 10)

1

Overall Years of Experience

2

Relevant Experience

3

ServiceNow Development

/10

4

ServiceNow ITSM

/10

5

Enterprise ITSM Implementations

/10

6

Now Assist

/10

7

Production Implementation of Now Assist Skills

/10

8

AI Adoption

/10

9

AI Governance

/10

10

Generative AI

/10

11

Agentic AI

/10

12

ServiceNow Automation

/10

13

Flow Designer

/10

14

Integration Hub

/10

15

Intelligent Routing

/10

16

Approvals / Approval Automation

/10

17

Script Includes

/10

18

Business Rules

/10

19

Client Scripts

/10

20

Scripted REST APIs

/10

21

ServiceNow Integrations

/10

22

Technical Design / Architecture

/10

23

Testing & Deployment

/10

24

AI-powered ServiceNow Capabilities

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