ServiceNow System Administrator

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

Key Responsibilities:

Platform Administration:
Manage user access and permissions
Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
Implement and maintain workflows, business rules, and UI policies
Troubleshoot and resolve system issues
Monitor system performance and optimize as needed
Service Catalog Management:
Create, maintain, and publish service catalog items
Configure approval workflows and notifications
Manage service offerings and their lifecycle
Reporting and Analytics:
Design, develop, and maintain reports and dashboards
Analyze data to identify trends and insights
Generate ad-hoc reports as needed
Integration:
Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)
Configure inbound and outbound integrations
Upgrade and Patch Management:
Plan and execute ServiceNow upgrades and patch installations
Test and validate upgrades to ensure system stability
Best Practices:
Adhere to ServiceNow best practices and standards
Stay up-to-date with the latest ServiceNow features and functionalities

Required Skills and Qualifications:

5+ years of experience in ServiceNow administration
Strong understanding of ITIL processes
Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)
Ability to troubleshoot and resolve technical issues
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team

Preferred Skills:

ServiceNow certifications (e.g., Certified System Administrator)
Experience with ServiceNow integration with other systems
Knowledge of ITIL v4

Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote