ServiceNow Systems Admin II

What will you do?

• Automation of routine tasks through ServiceNow including design, creation and administration of key components such as:

  • Forms
  • Workflows
  • Catalog Items
  • Metrics
  • Service Level Agreements
  • Reports
  • Dashboards

• Complete job responsibilities utilizing predefined release and change management processes

• Contribute to continuous improvement of processes, standards, policies, working methods, and tools

• Deliver a positive and value-added experience to clients in every interaction

• Load, transform and maintain data interfaces between ServiceNow and other systems

• Monitor logs, performance and overall health of ServiceNow instances

• On-time, on-budget delivery of responsibilities

• Other duties as assigned

• Provide guidance and training of system usage to clients and end users

• Relentless pursuit of quality and complete adherence to coding and quality standards

• Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning)

• Respond to and address client issues and inquiries in a timely fashion

• Write and maintain up-to-date documentation related to the application administration and configuration

What do you need to succeed?

• Experience (1-3 years) ServiceNow development/administration experience
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of IT service management and the ITIL service operations and transition processes
• Knowledge of relational databases
• Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
• Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
• Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Preferred: Knowledge of Agile/Scrum methodology
• Preferred: BPO/Call center experience
• Shift flexibility and schedule adherence are required for the position.