ServiceNow Tech Lead

Job highlights

• 15+ years experience with 10 years in ServiceNow ITSM, ITOM, OMT, Java; expertise in ServiceNow scripting, workflows, data model customization, and integrations
• Lead end-to-end ServiceNow implementation, customization, process flow analysis, produce functional and technical design documents, manage stakeholders, and share best practices

Role: ServiceNow Tech Lead

Location: Pune

Work Mode: Onsite(4-5 days must)

• Total 15+ years of experience including 10 years in ServiceNow ITSM, ITOM, OMT and Java.
• Must have knowledge of end to end implementation, customization and enhancement of ServiceNow and its integration with third party tools
• Must have ability to do process flow analysis and process redesign.
• Responsible for sharing the best practices and consultation throughout the technical design of the project.
• Responsible for producing a detailed functional design document to match customer requirements.
• Ability to co team with the Technical Team to produce a technical specification for custom development and systems integration requirements
• Should have knowledge of automation projects.
• Strong desire to maintain current ServiceNow knowledge through self study and utilization of available training.
• Should be able to manage customer and business analysts, project managers and other stakeholders in the project.
• Strong understanding of risk frameworks such as ISO 27001, NIST, SOX, etc.
• Expertise in ServiceNow scripting, workflows, data model customization, and integrations (REST/SOAP APIs).