ServiceNow Technical Architect

Role description

Job Title: ServiceNow Technical Architect

Location: Frankfurt, Germany

Job Type: Full time/Permanent position

Key Responsibilities

• Architecture Design

• Own the end-to-end technical architecture of ServiceNow implementations across multiple modules

• Design scalable secure and reusable platform solutions aligned with ServiceNow OOTB capabilities and architectural best practices

• Define technical standards design patterns and governance models for the platform

• Lead solution design for complex integrations workflows automations and custom applications

• Client Stakeholder Engagement

• Work onsite with customer stakeholders to understand business processes and technical requirements

• Act as the primary technical point of contact for the client

• Translate business needs into technical designs and clearly communicate architectural decisions

• Provide technical leadership during workshops design reviews and steering committee meetings

• Implementation Delivery Oversight

• Guide development teams on implementation approaches code quality performance and security

• Review and approve technical designs scripts integrations update sets and scoped applications

• Ensure adherence to ServiceNow best practices upgrade safe customizations and platform standards

• Support data migration CMDB design CSDM adoption and service modelling initiatives

• Governance Risk Quality

• Identify technical risks and proactively define mitigation plans

• Ensure proper documentation including HLD LLD integration diagrams and deployment guides

• Support golive readiness cutover planning and handover to operations

• Provide architectural inputs during upgrades patches and platform enhancements

• Mentorship Enablement

• Mentor developers and technical leads on ServiceNow architecture and advanced development

• Enable customer and internal teams through knowledge transfer and best practice guidance

• Support presales activities technical proposals and solution estimations as needed

Mandatory Technical Skills:

• Strong hands-on expertise with ServiceNow Platform Architecture

• Experience across modules such as

ITSM ITOM CMDB CSDM

HRSD CSM SecOps

good to have:

• Advanced scripting skills JavaScript Glide APIs Script Includes

• Strong knowledge of Integrations REST SOAP MID Server LDAP Azure AD

• Flow Designer ATF ACLs UI Policies Client Scripts

• CMDB architecture Discovery Service Mapping and Data Governance

• Upgrade strategy performance optimization and platform security

Certifications Required Preferred

• ServiceNow Certified System Administrator CSA Mandatory

• One or more CIS certifications ITSM ITOM HRSD CSM etc

• ServiceNow Certified Technical Architect CTA Preferred Aspiration

• ITIL Foundation Preferred

Experience Qualifications:

• 8-12 years of overall IT experience

• 5 years of ServiceNow implementation and architecture experience

• Prior experience in onsite client facing roles

• Strong experience handling enterprise scale ServiceNow programs

• Excellent communication stakeholder management and documentation skills

Key Attributes:

• Strong architectural and analytical thinking

• Ability to challenge requirements and recommend optimal solutions

• Customer focused mindset with strong ownership

• Comfortable working in complex multivendor environments