ServiceNow Technical Architect

Role Description Job Title: ServiceNow Technical Architect

Location: Santa Clara, CA (Remote)

Job Description Architecture Advisory Conducting solution design reviews on customer and partner work

Guiding customers in defining their platform roadmap and sequencing

workflow adoption

Activities

Advising on data architecture integration strategy and platform data model

alignment

Advising on AI capabilities including Now Assist and AI Agents adoption

Delivering accelerators from the architecture accelerator catalog in support of

the customers platform strategy and adoption goals

Demonstrates consistent ethical discipline in AI use across all PA work

Maintains clear boundaries about what AI output goes to customers versus what

requires human review

Platform Health Leading technical governance discussions and establishing governance

frameworks

Advising customers in establishing technical governance practices that

prevent health degradation over time

Interpreting platform health outputs across maintainability performance

security upgradeability and user experience

Developing and tracking prioritized remediation plans

Advising customers on identifying and tracking technical debt and driving

remediation planning

Risk Management Proactively identifying and tracking risks across architectural technical and

platform health dimensions

Assessing the potential impact of identified risks on the customers platform

strategy and value realization

Advising customers on mitigation strategies and ensuring risks are actively

managed before they surface as incidents

Customer

Engagement

Building and maintaining relationships across the customer stakeholder map

Facilitating working sessions architectural reviews and executive

conversations

Maintaining the Customer Impact Plan as a forwardlooking platform narrative

Demonstrating platform capabilities in personal or demo instances when

needed

Internal Alignment

Collaboration

Coordinating with Impact Squad members to maintain a consistent customer

message

Escalating complex architectural decisions to peers or overlay resources

Leveraging Access to Expertise and other Impact entitlements to bring the

right guidance to customers

Contributing knowledge and frameworks to the broader PA community

Category Certification Expectation

Certified System Administrator Required

Certified Application Developer Required

Certified Implementation Specialist workflow

Required 1 minimum 2 expected covering primary and secondary workflow areas

Certified Implementation Specials Data Foundations

ArchX Advanced Architecture Required

Certified Technical Architect Expected Should be in active pursuit

Now Assist Essentials Certification Required Now Assist Executive MicroCertification Required

Agentic AI Executive MicroCertification Required

Other Details Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.