ServiceNow - Technical Architect

Job Summary

We are currently seeking a ServiceNow - Technical Architect to join our team in Delhi, Delhi (IN-DL), India (IN).

Key Responsibilities

• Advisory Strategic Consulting
  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • Develop platform roadmaps aligned with business goals and technical priorities.
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
  • Design and implement governance models, KPIs, and process improvement frameworks.
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
  • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Technical Implementation Platform Expertise
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
  • Perform health scans, technical debt analysis, and platform scalability assessments.
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
  • Ensure platform conformance to best practices and licensing strategies.
• Proposal SOW Development
  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
  • Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery. 3+ Years
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. 3+ Years
• Experience in proposal writing, SOW creation, and client presentations. 2+ Years
• Demonstrated ability to lead client workshops and translate business processes into technical solutions. 2+ Years
• Mandatory Certifications by Level
  • Senior ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
  • Excellent communication and stakeholder engagement skills.