ServiceNow Technical Consultant

We are hiring ServiceNow Technical Consultants and Developers across all experience levels — from Associates building their first implementations to Senior Technical Consultants leading complex enterprise projects. We align candidates to a primary module specialism based on their deepest hands-on expertise.

Role & Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices

• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs

• Design and implement REST/SOAP integrations using IntegrationHub and MID Server

• For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation

• Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients

• Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery

• Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication

• At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Module Specialism

· ITSM — IT Service Management

· ITAM — IT Asset Management

· ITOM — IT Operations Management

· CMDB — Configuration Management

· HRSD — HR Service Delivery

· CSM — Customer Service Management

· FSM — Field Service Management

· SPM — Strategic Portfolio Management

· GRC / IRM — Governance, Risk & Compliance

· SecOps — Security Operations

· App Engine — Custom Development

· Now Assist / Agentic AI

Requirements

• Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)

• Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs

• Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)

• Solid understanding of the SDLC and Agile/Scrum delivery methodologies

• Strong analytical skills and ability to translate requirements into platform solutions

• Good communication skills — able to engage with technical teams and non-technical stakeholders

• At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Certifications

• ServiceNow CSA — Required (or actively pursuing at Associate level)

• ServiceNow CIS in primary module — Required from Consultant level

• ServiceNow CAD — Required from Senior TC level

• ITIL Foundation — Preferred at all levels

• Additional CIS certifications — Advantageous at Senior/Lead level

Education

Degree in Computer Science, IT, Engineering, or equivalent. Practical experience given equal consideration at all levels.