ServiceNow Technical Engineer

Role Overview

We are looking for experienced ServiceNow professionals to support an enterprise customer engagement in Singapore. The team will be responsible for ServiceNow solution implementation, configuration, customization, integration, enhancement and ongoing technical support.

Candidates should have strong hands-on ServiceNow experience and be comfortable working directly with technical teams, business stakeholders and customer representatives in an enterprise environment.

ServiceNow Engineer – Key Responsibilities

• Design, configure, develop and enhance solutions on the ServiceNow platform.
• Configure and customize ServiceNow applications, workflows and business processes.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and server-side/client-side scripting.
• Develop workflows and automation using Flow Designer / Workflow Studio.
• Build and support integrations between ServiceNow and external enterprise systems using REST/SOAP APIs, IntegrationHub and MID Server where applicable.
• Support ServiceNow modules such as ITSM, ITOM, CMDB, CSM, HRSD or related modules, depending on customer requirements.
• Configure and maintain Incident, Problem, Change, Request and Service Catalog workflows.
• Support CMDB configuration, CI relationships, data integration and data quality where required.
• Perform unit testing, SIT/UAT support, defect resolution and production deployment.
• Troubleshoot application, workflow and integration issues.
• Prepare technical documentation, configuration documents and deployment procedures.
• Follow ServiceNow development standards and customer governance requirements.
• Provide ongoing enhancement and production support throughout the engagement.

Requirements

• Approximately 3+ years of hands-on ServiceNow implementation/development experience preferred.
• Strong ServiceNow platform configuration and development experience.
• Good knowledge of JavaScript and ServiceNow scripting.
• Hands-on experience with ServiceNow workflows, Flow Designer and application development.
• Experience integrating ServiceNow with third-party enterprise applications.
• Experience with ITSM is highly preferred.
• Experience in one or more of ITOM, CMDB, CSM, HRSD, Discovery, Service Catalog or IntegrationHub would be advantageous.
• Understanding of ITIL / IT Service Management processes.
• Experience working in enterprise or large-scale customer environments.
• Strong troubleshooting and analytical skills.
• Good communication skills and ability to work with customer stakeholders.
• Able to work in Singapore for the duration of the assignment.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Relevant Certified Implementation Specialist (CIS) certification

Beyondsoft is a global Products, IT Consulting, Solutions and Service provider. Founded in 1995 and headquartered in Beijing, China, Beyondsoft has over 70 nationwide offices, R&D bases and delivery centres, as well as facilities in United States, Japan, India, Singapore, Spain and Malaysia.

Relying on its strong R&D heritage and ability to innovate, Beyondsoft focuses on using emerging, disruptive technologies, such as mobility, big data, cloud and analytics, to provide powerful solutions and products for clients in a wide range of industries including high-tech, eCommerce, finance, automobile, retail, logistics, energy, manufacturing, healthcare, telecommunications, media and entertainment, as well as travel.

Beyondsoft has worked with some of the tech industry’s biggest players, including Microsoft, AWS, Vertica, and Adobe. Beyondsoft was Microsoft’s first vendor in China. Since its inception, Beyondsoft has established a strong working relationship with Microsoft, which has grown to become a global strategic partnership spanning decades. Today, Beyondsoft is a Microsoft Gold partner with expertise in Azure, Data Analytics, and Application Development. The company is also one of the partners in the Mixed Reality Partner Program. Over the years, its customers have trusted Beyondsoft to deliver Microsoft solutions founded upon Azure, PowerBI, Machine Learning, Mixed Reality, and other technologies.