ServiceNow Technical Lead (P4)

What You Will Do

The ServiceNow Technical lead will design, develop, and maintain applications and workflows on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability

Qualifications You Must Have

• 9 12 years of hands-on experience in design, development, and delivery of ServiceNow solutions in global environments
• Minimum 2+ years experience in supporting the ServiceNow platform, debugging Issues, root cause Analysis and fixing Incidents
• Ability to lead and mentor technical teams
• Extensive experience with ServiceNow architecture, development, and administration
• Hands-on experience in ITSM, ITOM, HRSD, Custom Applications and other ServiceNow modules. Respective certifications will be an added value
• Advanced Proficiency in scripting languages used within ServiceNow (JavaScript, GlideScript, Angular JS)
• Experience in Virtual Agent, Agent Workspace, UI Builder, Flow designer and Platform Analytics is a Plus
• Experience with REST/SOAP integrations and Scripted REST APIs
• Strong analytical thinking, interpersonal, oral, and written communication skills with ability to work with technology stakeholders at various levels and including global teams
• Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies
• HRSD is mandatory

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Qualifications We Prefer

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL Foundation certification.
• Certified Implementation Specialist - ITSM or HRSD (Nice to have)