ServiceNow Technical Product Manager

Job Summary:

We are seeking a results-driven ServiceNow Technical Product Manager to own the roadmap, development, and enhancement of ServiceNow solutions, with a focus on Case Management, Employee Center Portal, Knowledge Management, Catalog, and Workspaces within CSM, FSO, and/or ITSM environments.

Key Responsibilities

• Own and prioritize the product backlog and roadmap for ServiceNow case management solutions.
• Gather business requirements and translate them into scalable ServiceNow capabilities.
• Lead enhancements for Employee Center, Case Management, Catalog, Workspaces, and Knowledge Management.
• Partner with business and technical teams to deliver solutions using Agile methodologies.
• Drive platform adoption, process improvements, and automation initiatives.

Required Qualifications

• ServiceNow Certified System Administrator (CSA) certification REQUIRED (mandatory).
• 3-5+ years of ServiceNow application development experience in CSM, FSO, and/or ITSM environments.
• Hands-on experience with:
• Employee Center Portal
• Case Management
• Service Catalog
• Workspaces
• Knowledge Management
• Experience working within Agile frameworks such as Scrum, Kanban, or SAFe.

Preferred Qualifications

• ServiceNow certifications: CIS-CSM, CIS-FSO, or Certified Application Developer (CAD) .
• Experience with Now Assist, Virtual Agent, Predictive Intelligence, and AI Agents .
• Familiarity with FSO applications (Loan Ops, Card Ops, Payment Ops, Deposit Ops).
• Knowledge of CSDM, Financial Services Data Model, REST APIs, Integration Hub, and Service Exchange .
• Experience migrating legacy case management solutions to ServiceNow.
• Agile certifications (CSM, CSPO, PSM, PSPO, SAFe PO/PM).