ServiceNow Technical Specialist - CDI

The IT Support department is responsible for ensuring business applications run smoothly and efficiently across the organization. They handle user issues, troubleshoot software problems, implement updates and enhancements, and provide technical assistance to employees using business applications.

The team also monitors application performance, coordinates with vendors for support, and helps maintain documentation for the different software systems in use. They serve as a bridge between end-users and complex business applications, helping to maximize productivity and minimize disruption to business operations.

In order to support our team, we are looking for a ServiceNow Technical Specialist .

The ServiceNow Technical Specialist is responsible for providing technical support and guidance for the ServiceNow Platform, ensuring optimal performance, usability and alignment with business needs. He/She works closely with our ServiceNow support and delivery partner to ensure issues are addressed, design and configurations are validated and implemented in adherence with best practice.

Your main tasks will be to:

• Design and optimize the ServiceNow platform development strategy and evolution roadmap
• Design and supervise the implementation of solutions for the ServiceNow and Service Portal platform
• Design and supervise the implementation of dashboards, workflows and other items in the ServiceNow
• Provide advice and guidance to support platform adoption and stay abreast of new platform capabilities
• Provide technical expertise and support for ServiceNow platform
• Manage platform security and access controls
• Act as the Cloud Application Owner for IT Applications, not limited to ServiceNow
• Act as CMDB manager, leading the strategy, implementation and maintenance of the CMDB
• Create and maintain documentation, procedures and processes for ITIL services
• Liaise with the 3rd party in charge of maintenance and development of the platform

Job requirements:

• Studies in Information Technology with relevant working experience in IT, ideally in banking area
• Extensive working experience with ITIL Platform, ideally ServiceNow
• Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and reporting
• Ability to create, maintain and follow the procedures related to the ITIL platform
• Highly organised, meticulous, structured and methodical in delivery
• Knowledge of technical investigation is an asset
• Be familiar with IT system management (access policies, updates requirement, monitoring)
• Previous experience in a financial institution would be an asset
• Excellent knowledge of English (oral and written) – French considered as an advantage
• Strong problem-solving abilities
• Ability to work independently and manage multiple task assignments
• ServiceNow certifications will be an asset.

Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)