ServiceNow Tester/Developer

Duties and Responsibilities

• Design, develop, execute, and maintain ATF test suites.

• Create reusable test steps and modular test cases.

• Automate regression, integration, and functional testing.

• Configure test data and test environments.

• Analyze ATF execution results and troubleshoot failures.

• Experience with data-driven and end-to-end automated testing.

KEY SKILLS:

Non-negotiable/Required

• 5+ years of ServiceNow testing experience.

• 3+ years of hands-on experience with ServiceNow Automated Test Framework (ATF).

• Experience testing ServiceNow platform implementations, upgrades, and enhancements.

• Proven experience in Agile/Scrum development environments.

• Experience working with multiple ServiceNow modules such as:

   o CSM

   o Service Portal

   o Employee Center

Technical Skills:

ServiceNow ATF

· Design, develop, execute, and maintain ATF test suites.

· Create reusable test steps and modular test cases.

· Automate regression, integration, and functional testing.

· Configure test data and test environments.

· Analyze ATF execution results and troubleshoot failures.

· Experience with data-driven and end-to-end automated testing.

ServiceNow Platform Knowledge :

· Strong understanding of:

   o Customer Service Management

   o Workflows and Flow Designer

· Understanding of ServiceNow architecture and platform capabilities.

· Familiarity with ServiceNow releases and upgrade testing.

Scripting & Development:

· Working knowledge of JavaScript.

· Understanding of:

   o Client Scripts

   o Business Rules

   o UI Policies

   o Script Includes

   o Flow Designer o Integration Hub

· Ability to validate custom ServiceNow development.

Testing Expertise :

· Test planning and test strategy development.

· Functional testing.

· Regression testing.

· Integration testing.

· User Acceptance Testing (UAT) support.

· End-to-end testing.

· Smoke and sanity testing.

· Defect lifecycle management.

Integration Testing Experience:

Experience validating integrations with:

· REST APIs

· SOAP services

· Monitoring tools

Tools & Technologies Experience with:

· ServiceNow ATF

· Jira · Postman

· Selenium (preferred)

Analytical and Troubleshooting Skills

· Ability to identify root causes of test failures.

· Strong debugging and problem-solving abilities.

· Ability to review logs and system-generated errors.

· Experience validating complex workflows and business processes.

Certifications (Preferred) :

· ServiceNow Certified System Administrator (CSA)

· ServiceNow Certified Implementation Specialist (CIS)

· ServiceNow Certified Application Developer (CAD)

· ServiceNow Micro-Certification: Automated Test Framework

· ISTQB Foundation or Advanced Tester Certification

Soft Skills :

· Strong communication and stakeholder management skills.

· Ability to work independently with minimal supervision.

· Experience mentoring junior testers and test automation engineers.

· Strong documentation and reporting skills.

· Ability to collaborate with developers, architects, and business analysts.

Typical Responsibilities:

· Develop and maintain ATF automated test cases.

· Create automated regression suites for ServiceNow releases and upgrades.

· Validate customizations, configurations, and integrations.

· Participate in sprint planning, backlog grooming, and testing activities.

· Review requirements and create test scenarios and test scripts.

· Track, document, and report defects.

· Support release validation and production deployment testing.

· Improve testing standards, frameworks, and automation coverage.

Nice-to-have/Advantage

• Experience with ServiceNow AI/GenAI capabilities.

• Experience with ServiceNow Test Management 2.0.

• Knowledge of Performance Analytics.

• Experience in regulated industries (Healthcare, Banking, Government).

• Experience leading QA efforts for enterprise-scale ServiceNow implementations