ServiceNow Testing Professional

Educational Requirements

Bachelor of Engineering

Service Line

Infosys Quality Engineering

Responsibilities

• Design and execute ServiceNow test strategies across ITSM, ITOM, HRSD and other modules, covering functional, regression, integration, and end-to-end scenarios.
• Develop detailed test plans, test cases, and test data based on business requirements, user stories, and technical specifications for ServiceNow implementations and enhancements.
• Perform hands-on ServiceNow Testing for configurations, customizations, workflows, catalog items, integrations, and UI policies to ensure quality and compliance with requirements.
• Utilize Automated Test Framework (ATF) to design, build, execute, and maintain automated test suites, improving coverage and reducing manual effort.
• Collaborate with cross-functional teams including developers, business analysts, process owners, and project managers to clarify requirements, identify gaps, and validate solutions.
• Analyze test results and defects, perform root cause analysis, and work with development teams to ensure timely resolution and revalidation of fixes.
• Ensure test traceability from requirements to test cases and defects, maintaining clear documentation and test evidence in appropriate tools and repositories.
• Support release and deployment activities by performing smoke, sanity, and regression testing in sub-prod and production-like environments.
• Contribute to testing standards and best practices for ServiceNow projects, including reusable test assets, templates, and checklists.
• Mentor junior team members (where applicable) in ServiceNow Testing approaches, ATF usage, and quality assurance practices, fostering a culture of continuous improvement.

Additional Responsibilities

• Good to have skills: Agile methodologies, CI/CD pipelines, API testing, Performance testing, SQL/Database basics
• Location: Bangalore, Pune, Hyderabad, Chennai, TVM, Indore, Nagpur, MLR, MYS, Noida, BBSR, Kolkata, Coimbatore, Hubli

Technical and Professional Requirements

• Extensive ServiceNow Testing experience across ITSM, ITOM, and HRSD, including complex workflows, integrations, and custom applications.
• Hands-on expertise in designing robust ATF suites for regression, smoke, and integration testing, with a focus on maintainability and scalability.
• Proven track record in large-scale ServiceNow implementations, migrations, or upgrades (e.g., testing during version upgrades, patching, and module rollouts).
• Familiarity with ITOM components such as Discovery, Service Mapping, Event Management, and their testing considerations (data quality, integrations, and performance).
• Exposure to test management tools (e.g., Jira, Azure DevOps, or similar) for managing test cases, execution, and defect tracking in ServiceNow projects.

Preferred Skills

• Technology- >Infrastructure Security- >IT Service Management- >ServiceNow
• Technology- >Infra_ToolAdministration-ITSM- >ServiceNow