ServiceNow Workflow Developer

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Requirements

• At least 5 years of experience in a professional services organization or equivalent educational and professional experience.
• Leverage domain expertise to design efficient workflows aligned with customer journeys, driving value and long-term success.
• Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documents to ensure consistent delivery and quality.
• Share customer insights with product teams to drive continuous improvement and promote best practices.
• Resolve escalations from junior ES team members and demonstrate readiness to lead functional engagements.
• Coach and manage Associate Business Process Consultants, supporting their professional development.
• Apply ServiceNow platform knowledge and workflow domain expertise to optimize customer solutions.
• Design workflows using ServiceNow capabilities and industry best practices to meet customer expectations.
• Guide customers in creating user stories, acceptance criteria, testing strategies, and knowledge transfer documentation, while supporting reviews and approvals.
• Maintain relevant ServiceNow workflow certifications and keep skills up to date.
• Experience integrating AI into business processes, decision-making, and problem-solving, including workflow automation and AI-driven insights.
• Ability to manage projects independently, demonstrating creativity and initiative.
• Strong analytical and problem-solving skills, with experience resolving complex issues.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Relevant ServiceNow certifications aligned with the respective workflow domain.
• Understanding of core AI concepts, ethical considerations, and platform capabilities, with the ability to explain their application in customer engagements.
• Ability to use AI tools under guidance to streamline workflows, generate insights, and support strategic initiatives.

Benefits

Fixed Term Employment Contract

Work-Life Balance

Flexible Work Mode

What GeekSoft Consulting Offers

• International, collaborative consulting culture with clear career development paths.
• Comprehensive Swedish benefits package emphasizing well-being, mobility, and career growth.