ServiceNow Workspace Developer

Job Title: ServiceNow Workspace Developer

Location: East Boston, MA (Hybrid)

Job Type: Contract

Key Requirements:

• Direct, hands-on ServiceNow Workspace Development experience
• Experience building and configuring ServiceNow workspaces from the ground up
• Strong background with workflows, service catalogs, ticketing systems, and request management
• Experience creating dashboards, reporting, and operational metrics
• Assignment groups, routing rules, notifications, and approval workflows
• Security roles, permissions, and user access management
• Experience with documentation, testing, training, and production deployments

Project Overview:

• Client is seeking a ServiceNow developer to design, configure, implement, document, test, and deploy a dedicated ServiceNow workspace and ticketing solution for Corporate Office operations. This workspace will operate independently from the existing IT Help Desk while leveraging the current ServiceNow platform.
• The consultant will be responsible for building request categories, ticket types, intake forms, assignment groups, workflows, dashboards, reporting, security permissions, knowledge articles, and training materials. The ideal candidate can hit the ground running and has prior experience delivering ServiceNow Workspace implementations.