Services Account Manager

Overview:

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities:

The Services Account Manager will be trained in proven sales methodologies to support and grow service sales for Keysight’s hardware and software products across a wide range of customer roles—from technicians to executives. Responsibilities include:

• Supporting the sale of new service agreements, renewals, and upgrades to existing service contracts.
• Building and maintaining customer relationships, learning to influence long-term strategic direction, and becoming a trusted advisor.
• Assisting in the development and execution of account strategies to uncover services business growth opportunities.
• Learning to navigate complex selling processes and supporting customers through the sales journey.
• Understanding customer requirements on both business and technical levels to help ensure comprehensive service coverage.
• Contributing to account plans and gaining deep knowledge of the Keysight Services portfolio to help build a strong funnel of annuity business.
• Collaborating with account managers, service delivery partners, and executive staff to ensure customer value and success.
• Emerging executive presence with the ability to participate in Customer Business Reviews and coordinate with internal teams.
• Ability to develop and maintain positive relationships with customers at various levels.
• Willingness to learn how to articulate and demonstrate Keysight’s value propositions.
• Commitment to learning disciplined execution of services and renewal sales processes, including funnel management.
• Ability to assess customer business initiatives and identify potential service opportunities.
• Problem-solving skills for a variety of challenges with guidance from senior team members.
• Ability to support complex sales funnels and contribute to business plans that accelerate growth.
• Goal-driven with strong interpersonal skills and the ability to collaborate across teams.
• Key Attributes:
• Strong communication and organizational skills.
• Proactive mindset with the ability to work independently in a remote setting.
• Goal-oriented with a sense of urgency.
• Ability to multitask effectively.
• Passion for customer satisfaction.
• Positive attitude with sound judgment and resourcefulness.

Qualifications:

• Bachelor’s degree in Electrical Engineering (EE), Computer Engineering (CE), Business, or equivalent.
• Internship or project experience in sales, customer service, or technical environments preferred.
• Strong interest in working with strategic accounts and learning complex sales engagements.
• Willingness to travel up to 50% of the time.

Pay Range:

USD $169,010.00 - USD $281,680.00 Year

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***