Services Account Representative

Job Title: Services Account Representative

Job Location:

Tokyo, Japan

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet. Job Summary We are looking for a customer-focused professional who is passionate about building strong customer relationships and enhancing customer experience. In this role, you will manage service contract execution and operational delivery while working closely with customers and internal teams to identify improvement opportunities and drive continuous improvement.

What You Will Do As our Service Account Representative will do:

• Act as the primary operational contact for assigned customers and build strong customer relationships.
• Manage the execution of annual service agreements and ensure contractual commitments are delivered accurately and on time.
• Coordinate parts supply, service events, and order administration from order receipt through invoicing.
• Collaborate with customers and internal stakeholders to resolve operational issues and improve service performance.
• Identify opportunities to improve customer experience and operational efficiency through collaboration with customers and internal stakeholders.
• Support digitalization and automation initiatives to improve operational efficiency and customer experience.
• Work closely with Service, Sales, CSO and all related teams to ensure smooth end-to-end service delivery.

We believe you have

• Experience working in a customer-focused environment and collaborating across multiple stakeholders to deliver business outcomes and improve processes.
• Strong customer-facing communication and stakeholder management skills.
• A proactive mindset with a passion for continuous improvement.
• Ability to manage multiple priorities and work effectively across functions.
• Interest in digital tools, automation, and process optimization.
• Strong problem-solving and organizational skills.
• Excellent English communication skills, both verbal and written.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on 31/10/2026. If you have any questions about your application, please contact Shun Aoki .

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.