Services Account Representative

Job Title:  Services Account Representative

Job Location:

Bangkok, Thailand

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

As a Services Account Representative, you will:  

• Act as the main operational Services contact for assigned customers, ensuring excellent customer experience and service levels
• Plan, coordinate, and follow up on service and maintenance activities, including Services Agreements execution and profitability
• Delivering Excellence in customer service & customer experience for allocated customers
• Lead communication and collaboration with internal teams to scope and deliver maintenance events and technical solutions
• Monitor the Services sales pipeline and identify upselling and cross-selling opportunities using customer insights and data
• Support account management and low-complexity sales activities, including quotations and customer onboarding for digital tools
• Promote adoption of Tetra Pak’s digital platforms and manage customer inquiries, ensuring proper internal routing
• Delivering Excellence in customer service and monitor performance indicators & customer experience results, driving continuous improvement actions

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.