Services and Support Coordinator

Services and Support Coordinator

Location: Nashua, NH – Onsite
Pay Rate: $20–$23/hr. on W2
Duration: 24 Months

Job Overview

We are seeking a Services and Support Coordinator to support Test and Measurement service operations at our Nashua, NH facility.

This is primarily an internal operations and coordination role, not a traditional customer service position. The successful candidate will support service teams with data entry, database maintenance, workflow tracking, internal orders, reports, documentation, and administrative processes.

The role requires strong attention to detail, organization, multitasking skills, and practical proficiency with Excel, Microsoft Teams, SharePoint, Outlook, and Windows.

Key Responsibilities

• Perform administrative assignments with clearly defined objectives according to established procedures.
• Enter, maintain, and support data in various systems to support service delivery operations.
• Maintain databases and tracking systems used for service and support activities.
• Track workflows, internal orders, and service-related requests.
• Work with reports and perform basic data analysis.
• Establish and maintain communication with internal teams and, when needed, external customers.
• Support issue resolution and follow up on service and support requests.
• Assist with understanding and tracking contract requirements and processes.
• Document processes, procedures, and work instructions.
• Manage multiple assignments and priorities while maintaining accuracy and responsiveness.
• Work effectively in a team environment, including handling frequent interruptions and changing priorities.

Required Qualifications

• Typically 3+ years of relevant experience.
• Solid working knowledge of Windows OS and Microsoft Office applications.
• Practical proficiency with:
• Microsoft Excel
• Microsoft Teams
• Microsoft SharePoint
• Microsoft Outlook
• Experience with database tracking and management systems.
• Ability to work with reports and perform basic data analysis.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage competing priorities.
• Strong interpersonal and communication skills.
• Ability to document processes and create work instructions.
• Ability to understand general and technical aspects of contract requirements and processes.
• Ability to work effectively in a team-oriented environment.
• Must be able to pass a background check based on customer requirements.
• Must be a U.S. Citizen.

Excel Skills

Candidates should have hands-on working knowledge of Excel. Advanced certification is not required, but candidates should be comfortable performing basic data-management tasks such as:

• Sorting columns.
• Locating specific values.
• Highlighting selected rows.
• Removing or deleting selected rows.
• Working with reports and organized datasets.

A short practical skills assessment may be included as part of the interview process.

Ideal Candidate

The ideal candidate is organized, detail-oriented, comfortable working with data and administrative systems, and able to support multiple internal stakeholders. This position is well suited for someone with experience in operations coordination, service administration, business operations, data tracking, order management, or similar support functions.

Pay: $20.00 - $23.00 per hour

Work Location: In person