Services Attendant

The Housekeeping House Person is responsible for maintaining the cleanliness of the hotel

Address guest's needs in a professional, positive, and timely matter

Welcome and acknowledge each guest with a smile, eye contact, and a friendly greeting, using the guest's name when possible

Thank guests with genuine appreciation and provide a fond farewell

Respond promptly to requests from guests, Housekeeping Manager and Front Desk via Radio and mobile technology

Wear a radio and Earpiece at all times for communication purposes

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction

Follow sustainability guidelines and practices

Practice safe work habits, wear protective safety equipment and follow Material Safety Data Sheets and OSHA standards

Follow all established departmental COVID-19 guidelines and SOPs

Ensure a railroad checklist is followed so that the scheduled daily, weekly, monthly/deep cleaning is complete and because of the active environment of this hotel be aware of opportunities for deep cleaning needed in assigned area

Preventative maintenance of operating equipment used in housekeeping

Move, lift, carry and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance

Move through narrow, confined or elevated spaces

Move up and down a ladder

Maintain periodic cleaning of the public areas hallways, elevators, landings and any other assigned areas as needed

Move at a speed that is required to respond to work situations

Complete daily assignment/not limited to...

Vacuum Guest Corridors daily

Wipe down all walls, pictures, and tables daily (i.e elevator tracks/etc.)

Spot Clean Carpet when necessary

Complete daily special project - Per MOD

Take out trash / change trash liners when needed

Organize dirty linen

Make sure guest corridors are clean and clear of all debris at all time

Keep the Linen Closet clean and organized

Manage and organize all guest request items

Post caution signs (e.g. wet floor signs) to limit traffic when necessary

Ensure that all metros with dirty linen are ready and staged for the scheduled delivery from the linen company, deliver the dirty and bring in the clean linen, sort and organize and evenly distribute it to the assigned floors

Perform other duties as requested by management

Support all co-workers and treat them with dignity and respect

Assist individuals with disabilities, including assisting visually, hearing or physically impaired individuals with guidelines (e.g. escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)

Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate Standards

Ensure that the Elevators, buttons inside and outside the elevator and tracks are cleaned and sanitized throughout the day

Detailed oriented

Work well with other people

Be able to work under pressure

independent

multi-tasker

must be able to sit stand walk for extended periods of time

must be able to lift 30 lbs.

Must be available nights, weekends, and holidays