Services Engineer (UPS)

About the role

Join our field services team as a Service Engineer (UPS) and play a key role in keeping customer operations safe, reliable, and efficient. You'll work hands-on with advanced systems, solve real-world technical challenges, and build lasting customer relationships.

Key responsibilities

• Install, commission, and maintain customer systems according to established procedures and safety standards
• Perform onsite troubleshooting, repairs, and preventive maintenance to maximize system performance
• Create accurate technical documentation and service reports that support quality and compliance
• Engage with customers to understand their needs and identify opportunities for additional support

About you

• Customer-focused approach with strong interpersonal skills and professionalism in the field
• Prior experience with UPS
• Resilience and flexibility to adapt to changing conditions and solve problems independently
• Attention to detail that ensures every task meets quality and safety expectations
• Eagerness to develop technical expertise and grow within a dynamic services environment
• Active Listening — understanding customer concerns and translating them into actionable service responses
• Customer Support — delivering responsive service that builds trust and satisfaction
• Maintenance and Repair — executing routine and corrective maintenance to ensure system reliability
• Problem Solving — diagnosing technical issues and implementing effective solutions onsite
• Safety Standards — adhering to protocols that protect you, customers, and equipment