Services Manager

Job Summary

The main purpose of the job is to share the responsibility, along with the other Managers, for the day to day operations of the organisation with regards to service delivery, including the recruitment and managing of staff teams and ensuring that the quality of services provided meet the requirements of the Care Quality Commission (CQC) and other regulatory bodies.

Service Management and Development Responsibilities:

• To listen to the individuals using the service, and their staff, and to respond in accordance with Ordinary Lifestyles’ values as a person centred service
• To ensure that each individual’s person centred support plan and all other documents are reviewed on a regular basis
• To provide clear and effective leadership by setting standards, monitoring performance and providing a positive role model to ensure that services are person centred
• To ensure adequate staffing levels, using workers who understand the needs of the individual(s) they work with, and to have a shared responsibility for recruitment, pay and matters concerning personnel management in consultation with the Management Team
• To provide information, guidance and ongoing supervision to enable staff to carry out their roles effectively and safely. Carry out job consultations, appraisals and monitoring of staff performance
• To work with Housing Associations/Landlords to ensure that accommodation meets the needs of the individuals living there.
• To participate in the emergency on-call system and ensure that all emergency on-call issues are dealt with effectively this requires working out of hours as and when required
• To attend local authority provider meetings, Deputy Manager meetings as required and to liaise/network appropriately with other groups, agencies and authorities

General management responsibilities associated with this role:

• To work with others to ensure that all management policies and decisions support the agreed vision, mission, values, philosophy and strategic priorities of the charity
• To work with the Board of Trustees, attending meetings and providing them with clear quarterly reports on all aspects of the service
• To assist in the management of finances helping to ensure that the organisation operates within agreed budgets

Essential Requirements:

• Understanding of Ordinary Lifestyles’ principles and person-centred values
• Skill in responding to people with learning difficulties as individuals, and providing whatever support they need in their everyday lives, according to their Personal Support Plan
• Skill in creating opportunities for people to develop and grow according to their own wishes
• Skill in providing a high level of personal care
• Responsible approach to working on your own initiative & skill in working as part of a team
• Good communication skills, both written and verbal, able to use computers mainly Microsoft office, send and receive emails.
• Skill in maintaining accurate financial records
• Skill in liaising with other people and agencies involved in each individual’s life
• Skill in monitoring the service provided to each individual

Experience:

• Previous experience of working with people with learning disabilities
• Previous experience as a line manager

Pay: £44,517.20-£47,429.20 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• Referral programme

Work Location: In person