Services Navigator

The Services Navigator serves as the initial representative and point of contact for individuals seeking services at YWCA Billings and the Northern Lights Family Justice Center. S/he provides the necessary support, resources, supervision, and leadership to ensure the provision of trauma-informed case management for victims of domestic violence, sexual assault, stalking, and human trafficking.

The Services Navigator is responsible for:

• interviewing prospective participants to determine eligibility and suitability for services

• completing the intake process including assessments and case plans with participants

• informing and encouraging clients regarding availability of services from on- and off-site partner agencies and other community resources.

• providing hope-centered case management, assisting participants in developing individual plans for their safety and well-being

• supporting participants in achieving goals and objectives

• assisting participants in scheduling appointments for appropriate services for their specific needs and helping them fill out necessary paperwork to qualify for services

• working collaboratively with team members and Partner agencies to allocate support services for participants

• maintaining client files for all program participants following established guidelines

• ensuring timely and accurate data entry

• developing awareness of other services in the community and maintain relationships with other local programs

• attending interagency meetings, trainings, and workshops pertinent to advocacy services, domestic violence and sexual assault, Family Justice Center operations, etc.

• communicating relevant information regarding program participants to other members of the team and collaborating with other members of the team to forge solutions to meet clients’ needs.

Pay: $21.50 - $22.50 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person